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Windward
ServiceNow Technical Consultant CSM
ServiceNow Technical Consultant CSM at Windward. Design, configure, and deploy ServiceNow solutions across CSM, Case Management, and enterprise integrations. 3-5 yrs experience required. Comprehensive benefits included.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
Integration Hub
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 26, 2025
Windward Consulting is seeking a highly skilled and experienced ServiceNow Technical Consultant responsible for designing, configuring, and developing ServiceNow solutions. The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules.
Requirements
- Design, develop, and implement ServiceNow solutions
- Deploy, configure and maintain ServiceNow modules
- Collaborate with stakeholders and Business Analysts
- Support end-to-end project delivery
- Develop and support integrations with enterprise systems
- Provide technical leadership and ensure compliance
- Configure CSM Case Management, Escalations, Surveys, Reporting, Knowledge Management
- Define Customer, Location and other foundational Data Model attributes
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance and AD&D
- Paid Time Off
- Personal Leave
- Holidays
- 401(k) plan with company match
Requirements Summary
Bachelor's degree in Computer Science or related field, 3-5 years of ServiceNow development or technical consulting experience
