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Apside
ServiceNow Trainer
Join Apside as a ServiceNow Trainer in Québec! Develop training plans, lead sessions, and enhance ITSM skills. 3+ years experience required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 12, 2025
ServiceNow Trainer needed for a large-scale digital transformation project. Develop training plans, lead sessions, and collaborate with project teams.
Requirements
- Professional Experience
- Designed at least three distinct course plans related to ServiceNow products
- Delivered two ServiceNow training sessions to end-users or administrators
- Technical and Functional Skills
- Excellent mastery of ITSM best practices via ServiceNow
- Mastery of ServiceNow (user interface, ITSM modules, workflows, service catalog)
- Pedagogical design competence (andragogical approach, user journeys, active pedagogy)
- Ease in leading groups (face-to-face, virtual, or hybrid)
- Ability to popularize technical content for diverse audiences
- Good understanding of change management in IT projects
Requirements Summary
3+ years of experience designing ServiceNow training plans and delivering sessions, excellent ITSM knowledge, pedagogical design skills
