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Apside
ServiceNow Trainer
Join Apside as a ServiceNow Trainer in Québec! Develop training plans, conduct sessions, and leverage ITSM expertise for effective ServiceNow deployment.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 12, 2025
ServiceNow Trainer needed to develop training plan, design course plans, conduct training sessions, and ensure pedagogical vigilance for a large-scale ServiceNow deployment.
Requirements
- Professional experience in designing course plans related to ServiceNow products
- Delivering ServiceNow training sessions for end-users or administrators
- Excellent mastery of ITSM best practices via ServiceNow
- Mastery of ServiceNow (user interface, ITSM modules, workflows, service catalog)
- Pedagogical design skills (andragogical approach, user journey, active pedagogy)
- Ability to simplify technical content for diverse audiences
- Good understanding of change management in IT projects
Requirements Summary
Design course plans, deliver training sessions, and have ITSM best practices mastery
