ServiceNow UX Developer

We are seeking a highly skilled ServiceNow UX Developer to join our team. This pivotal role will be responsible for building, overseeing, and continuously enhancing the user experience across our entire ServiceNow platform, along with enhancing employee workflows in the HR Service Delivery (HRSD) application.

Requirements

• Minimum of 3-5 years experience on the ServiceNow platform, with at least 2-3 years specifically dedicated to custom Service Portal or Next Experience UI development with a strong emphasis on user experience
• Experience with modern front-end frameworks, including AngularJS, React, jQuery, and Bootstrap
• Ability to conduct qualitative and quantitative research, including interviews, surveys, and usability testing, to uncover user needs and validate design decisions
• Proficiency in creating low-fidelity sketches and high-fidelity interactive prototypes to explore design solutions and gather early feedback
• Strong understanding of UI design principles (layout, typography, color theory) and the ability to craft engaging, aesthetically pleasing, and intuitive interactions
• Experience with responsive design principles and cross-browser compatibility
• Extensive experience with the ServiceNow Employee Center (or Service Portal), including widget development, theme customization, and portal configuration
• Experience with UI Builder for constructing Next Experience UI Landing Pages, Configurable Workspaces, and custom web experiences
• Familiarity with ServiceNow's UI policies, client scripts, and business rules as they relate to user experience
• Ability to stay updated on UI/UX best practices, emerging technologies, and ServiceNow platform changes, with a propensity for incorporating modern design trends into solution design
• Deep empathy and a user-centric mindset, consistently advocating for the end-user throughout the design and development process
• Experience with UI/UX design tools such as Figma, Sketch, Adobe XD, or similar

Benefits

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta