SharePoint & Web Application Support Engineer

We are seeking a proactive and technically skilled SharePoint and Web Application Support Engineer with 4+ years of experience in supporting SharePoint and.NET-based web applications.

Requirements

• Provide L2/L3 support for SharePoint On-Prem and.NET-based web applications.
• Monitor, maintain, and troubleshoot issues related to SharePoint sites, web parts, workflows, and content databases.
• Support custom.NET applications, perform minor code fixes, and manage deployments.
• Manage incidents, service requests, and change requests using ITSM tools such as ServiceNow or BMC Remedy.
• Coordinate with development and infrastructure teams for issue resolution and performance optimization.
• Maintain technical documentation and knowledge articles for supported applications.
• Participate in application patching, upgrades, and regular maintenance schedules.
• Engage with end-users and business stakeholders to understand and resolve their issues effectively.
• Hands-on experience in SharePoint 2013/2016/2019 administration and support.
• Basic.NET Framework understanding and troubleshooting of C# or VB.NET web applications.
• Experience with SQL Server for data extraction and query troubleshooting.
• Strong understanding of ITIL/ITSM processes including incident, problem, and change management.
• Excellent communication, interpersonal, and stakeholder engagement skills.
• Previous working experience in the Middle East is a strong plus.
• Ability to work independently and in cross-functional teams under pressure.
• 4+ years of experience in SharePoint On-Premises administration & support.
• Good knowledge of SharePoint Central Admin, PowerShell, IIS, SQL Server.
• Hands-on with site collection management, service applications, and content database optimization.
• Familiar with Active Directory, DNS, SSL certificates, and related integrations.
• Deep understanding of ITSM tools (ServiceNow, BMC Remedy, etc.) and processes.
• Excellent communication, client interaction, and documentation skills.
• ITIL Foundation Certification is a plus.
• Exposure to enterprise-grade environments and digital transformation initiatives.
• Collaborative work culture that values continuous learning and ownership.
• Arabic language proficiency (basic or conversational) is advantageous.
• Familiarity with hybrid (SharePoint On-Prem + Online) deployments is a plus.
• Hands On experience with
• Available in Saudi to join immediately

Benefits

• Collaborative work culture that values continuous learning and ownership.
• Excellent communication, client interaction, and documentation skills.
• Exposure to enterprise-grade environments and digital transformation initiatives.
• In-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment where everyone can thrive.