Shift Manager, Site Reliability Engineering - Federal - 3rd Shift (Nights)

As a Shift Manager, Site Reliability Engineering - Federal at ServiceNow, you'll lead a team of SRE's focused on ensuring the reliability and availability of critical enterprise platforms/applications, with a focus on federal sector clients, and driving automation and continuous improvement. The role involves team leadership, mentoring, and developing a team of SRE engineers, managing career development, project prioritization, and performance review.

Requirements

• Hands-on technical skills in Linux, databases, systems, and coding.
• 2+ years of experience in a team leadership or management role.
• 6+ years of experience with 24x7 cloud operations, and geographically distributed infrastructure.
• Experience with design and implementation of monitoring solutions for large and scalable environments.
• Experience working in software, platform, and infrastructure delivered as a service.
• Knowledge of principles and methods involving ITIL v3.
• Outstanding interpersonal skills and strong communication skills, both written and verbal.
• Uncompromising attention to detail.
• Bachelor's degree in Computing Science or related technical field, or equivalent work experience.

Benefits

• Base pay of $126,700 - $215,400
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs