ServiceNow

Shift Manager, Site Reliability Engineering - Federal - 3rd Shift (Nights)

Join ServiceNow as a Shift Manager, Site Reliability Engineering in San Diego. Lead SRE teams, ensure platform reliability, and leverage ITIL and automation skills. Benefits include competitive pay and flexible plans.

ServiceNow Role Type:
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Implementer
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Job description

Date - JobBoardly X Webflow Template
Posted on:
 
May 1, 2025

We are seeking a Shift Manager, Site Reliability Engineering - Federal - 3rd Shift (Nights) to lead a team of SRE engineers focused on ensuring the reliability and availability of critical enterprise platforms/applications for federal sector clients. The successful candidate will have hands-on technical skills in Linux, databases, systems, and coding, as well as experience in team leadership, automation, and continuous improvement.

Requirements

  • Hands-on technical skills in Linux, databases, systems, and coding
  • 2+ years of experience in a team leadership or management role
  • 6+ years of experience with 24x7 cloud operations, and geographically distributed infrastructure
  • Experience with design and implementation of monitoring solutions for large and scalable environments
  • Experience working in software, platform, and infrastructure delivered as a service
  • Knowledge of principles and methods involving ITIL v3
  • Outstanding interpersonal skills and strong communication skills, both written and verbal
  • Uncompromising attention to detail
  • Bachelor's degree in Computing Science or related technical field, or equivalent work experience

Benefits

  • base pay of $126,700 - $215,400
  • equity (when applicable)
  • variable/incentive compensation
  • health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • matching donations
  • flexible time away plan and family leave programs

Requirements Summary

Technical skills, team leadership experience, automation and continuous improvement skills