.svg)
Zeta
Site Delivery Manager / Site Lead
Join Zeta as a Site Delivery Manager in Hyderabad. Leverage ServiceNow for IT service management, ensuring operational excellence. 8-12 years IT experience required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 2, 2025
Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. The Site Delivery Manager is responsible for end-to-end service delivery and operational excellence for a specific site.
Requirements
- 8-12 years of experience in IT Service Management, SRE, or infrastructure operations
- Bachelor's degree in computer science, Engineering, or a related field (master's preferred)
- Strong understanding of ITIL framework, site reliability principles, and cloud operations
- Familiarity with cloud platforms (AWS)
- Experience with monitoring tools (e.g., Datadog, Prometheus, Grafana), incident platforms (e.g., OpsGenie/PagerDuty, Jira Service Management / ServiceNow), and change management tools
Benefits
- Equal Opportunity Employer
- Inclusive environment for all employees
- Diverse workforce is key to success
Requirements Summary
8-12 years of IT experience, Bachelor's degree in computer science or related field, ITIL framework knowledge
