Snr Service Assurance Manager

This Senior Service Assurance Manager role is a critical role within product, platform, or infrastructure teams, ensuring IT service delivery and performance across assigned D&T Tribes. They act as a link between service management and delivery, championing ITIL4, DevOps, and SecOps, and proactively addressing performance issues and driving continuous improvement. The role involves data analysis, root cause investigation, and cross-functional collaboration.

Requirements

• Deep knowledge of ITIL4, DevOps, and SecOps frameworks
• Skilled in performance monitoring, SLA compliance, risk management, and data insights
• Excellent verbal and written communication skills
• Proven ability to work cross-functionally
• Retail industry experience is an advantage
• Proficiency with ServiceNow, Jira, and Power BI (preferred)

Benefits

• After completing probationary period, receive colleague discount
• Competitive holiday entitlement
• Discretionary bonus schemes
• Generous Defined Contribution Pension Scheme
• Life Assurance
• Welcome team induction and training
• M&S Choices portal discounts
• Parental, adoption, and neonatal policies
• Wellbeing support and GP access
• Charity volunteer day