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Bosch Group
SO_Service Delivery Manager- Platform
Join Bosch Group as a ServiceNow Service Delivery Manager in Bangalore. Leverage ITIL and ServiceNow skills to manage solutions and teams. 13+ years required.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
June 13, 2025
ServiceNow Service Delivery Manager oversees the delivery and management of ServiceNow solutions and services, ensuring alignment with business needs, SLA commitments, and ITIL best practices.
Requirements
- Bachelor’s degree/Master’s degree in Computer Science, Information Technology, or related field
- 13+ Years of experience
- Proven experience (5+ years) in IT service management, preferably with ServiceNow platforms
- Strong knowledge of ITIL processes and frameworks
- Experience managing ServiceNow implementations and service delivery teams
- Excellent communication, leadership, and stakeholder management skills
- Ability to handle multiple priorities and complex projects
- ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist) are highly desirable
- Familiarity with scripting, workflows, and integration in ServiceNow is a plus
Benefits
- None
Requirements Summary
Bachelor’s degree/Master’s degree in Computer Science, IT or related field, 13+ Years of experience, Proven experience in IT service management, preferably with ServiceNow platforms
