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ServiceNow
Solution Architect - CRM
ServiceNow Solution Architect - CRM role: Drive enterprise customer success through CRM transformation expertise, executive relationship management, and co-delivery models. Requires 15+ years professional services experience, consulting leadership, Japanese/English fluency, and CxO-level engagement skills.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 2, 2025
ServiceNow is seeking a Solution Architect - CRM to develop executive relationships and improve customer outcomes for large enterprise customers. The role involves developing customer roadmaps, executing winning co-delivery models, and establishing delivery operating model governance.
Requirements
- Fluency in Japanese and English
- Authorization to work in Japan
- 15+ years progressive experience in professional services
- Management consulting leadership role at a top-tier consulting company
- Experience at F100 accounts
- Understanding of digital transformation across industry
- Expertise in CRM Transformation
- Executive relationships with CIO, CFO, CHRO, and business line leaders
- Experience identifying goals and solving challenges
- Experience managing outcomes to a CxO position
- Co-Delivery experience with Big 4, large SI's
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Relocation assistance
Requirements Summary
15+ years experience in professional services, management consulting leadership role, and expertise in CRM Transformation
