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ServiceNow
Solution Architect - CRM
Join ServiceNow as a Solution Architect - CRM in London. Leverage your 10+ years in CRM to drive customer success with ServiceNow solutions. CSA certification preferred. Competitive salary and growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 18, 2025
ServiceNow is seeking a Solution Architect - CRM to provide expertise and guidance to customers on adopting, renewing, and maximizing their value from ServiceNow's CRM applications. This hands-on architect will be involved in customer engagement, leveraging CRM solutions, and ensuring customer success through strategic planning and communication. The role involves deep customer understanding, process mapping, and providing innovative solutions.
Requirements
- 10+ years of experience in customer-facing implementation/delivery roles (Solution Architect, Technical Consultant, or former developer in consulting capacity)
- 10+ years in CRM technology industry space
- Deep domain knowledge in Customer Relationship Management
- Ideally ServiceNow CSA and CRM certified
- Ability to ServiceNow deep architectural advisory work and configuration/coding
- Fanatical about customer success and tenacious at driving customer value
- Highly data-driven with commitment to customer engagement
Benefits
- Competitive salary
- Opportunity for professional development
Requirements Summary
10+ years experience in CRM. 10+ years in solution architect/consulting/developer. Deep CRM domain knowledge required
