Solution Architect - CRM (Remote - UK)

ServiceNow is seeking a Solution Architect - CRM in the United Kingdom to shape and deliver innovative CRM solutions. This role involves advising and supporting clients, mentoring teams, and providing guidance on best practices. The position requires collaboration across teams and involves hands-on CRM solution design, architectural vision, and deep CRM knowledge.

Requirements

• 10+ years of experience in customer-facing implementation, delivery, or consulting roles such as Solution Architect or Technical Consultant.
• 10+ years of experience in the CRM technology industry.
• Deep expertise in Customer Relationship Management systems; ServiceNow CSA and CRM certification preferred.
• Proven ability to design and configure complex CRM solutions, including hands-on architectural and coding experience.
• Strong analytical and data-driven approach to drive customer engagement and business outcomes.
• Excellent verbal and written communication, presentation, and facilitation skills.
• Experience with AI integration in work processes, automation, or problem-solving is highly desirable.

Benefits

• Competitive salary
• Flexible work environment
• Professional growth
• Opportunities for technical skill development
• Exposure to innovative CRM and AI technologies
• Collaborative and globally connected team culture
• Access to training, certifications, and mentorship programs