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Unisys
Solution Architect - Field Services
Join Unisys as a Solution Architect - Field Services in Gurugram. Leverage ServiceNow expertise in Incident, Problem, and Asset Management to enhance field services.
Consulting
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
Problem Management
Hardware Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Hardware Asset Management
Job description
Posted on:
June 2, 2025
The DWS Solution Architect for Field Services will help drive the strategic advancement of Unisys’ Field Services portfolio taking advantage of cutting-edge technologies to drive revenue and margin from our Field Services. This role will play a critical part in enabling and deploying best-of-breed tools and processes for emerging field services.
Requirements
- University degree and/or 5-10 years of related experience with the delivery of IT support services and solution management.
- At least 5 years’ experience in Field Services solutioning, operations, delivery and support.
- Deep understanding of ServiceNow, Salesforce, Hardware Asset Management systems, IT self service technologies, ticketing systems, databases, etc.
- Well versed in the practical delivery of Incident Management, Problem Management, Service Management, Asset Management, Major Incident Management, Knowledge Management, and Request Management.
- Familiar with ‘touchless’ support platforms such as smart lockers, vending machines, kiosks, etc.,
Benefits
- Unisys is proud to be an equal opportunity employer
- Employer offers opportunities for advancement
- Good communication and working relations with superiors
- Prestigious and big company
- Professional environment and opportunities to learn new things
- Work with diverse group of talented professionals
Requirements Summary
University degree, 5-10 years of related experience, deep understanding of ServiceNow, Salesforce, and IT self service technologies, well versed in practical delivery of Incident Management, Problem Management, Service Management, Asset Management, and Major Incident Management
