Solution Architect, CSM

Join ServiceNow as a Solution Architect, CSM to partner with the ServiceNow Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI-first implementation and adoption experience for ServiceNow's customers. As a ServiceNow (Product) Solution Architect, you will work with the product, BU, and client delivery teams to design, productize, and pilot Agentic AI-first setup and implementation experiences.

Requirements

• 6+ years of ServiceNow product/solution architecture (AI/ML experience on the ServiceNow Platform is preferred)
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, or CSM) are preferred
• Experience putting ServiceNow enterprise implementations and deployments into production is a must-have
• At least 5 years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred

Benefits

• health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan
• family leave programs