Design, implement, and govern the CMDB architecture and governance of our ServiceNow platform, ensuring the integrity, reliability, and effectiveness of our configuration data.
Requirements
- Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
- Certification in ServiceNow Configuration Management Database (CMD), Certified Service Desk Manager (CSDM) (e.g., CIS - Data Foundations).
- 12 years of experience in IT.
- 5 years of experience in ServiceNow CMDB design and implementation.
- Experience in data modeling, normalization, and reconciliation techniques.
- Experience in the ServiceNow platform, including CMDB, CSDM, Discovery, Service Mapping, and IntegrationHub and experience with The Information Technology Infrastructure Library (ITIL) principles, such as Service Asset and Configuration Management (SACM).