Solution / Service Engineer - MSP

TeamViewer is seeking a dynamic Solution / Service Engineer to support Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs) by enabling their partners to scale their services with the TeamViewer ONE platform. This role involves technical engagement, roadmap strategy, and operational service integration. The engineer will work hand-in-hand with GSI/MSP partners to define service offerings and ensure value throughout the full lifecycle.

Requirements

• 5–8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles
• Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
• Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks)
• Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
• Comfortable working across highly matrixed global teams, both internally and with partners
• Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral
• Passion for helping partners build recurring revenue services and for influencing product direction through real-world insights

Benefits

• Onsite Onboarding
• Great compensation and benefits packages
• Private pension plan benefits
• Company stocks
• Regular salary reviews
• Company-wide celebrations
• Open door policy
• No dress code rules
• Frequent all Hands and Leadership Lunches