Specialist, Business Analyst

The ServiceNow Business Analyst role involves collaborating with clients and internal project teams to automate and optimize operational workflows for law firms using the ServiceNow platform.

Requirements

• 3-5 years of experience as a Business Analyst with a focus on ServiceNow.
• Demonstrated experience in App Engine, App Engine Studio, Flow Designer, and UI Builder.
• Solid understanding of ServiceNow Workspaces and their capabilities.
• Strong skills in capturing functional and non-functional requirements and converting them into actionable user stories.
• Experience working in Agile/Scrum environments.
• Excellent communication and interpersonal skills for stakeholder engagement and cross-functional collaboration.
• Ability to work in a matrix environment.
• Ability to create process flow diagrams, wireframes, and documentation using tools such as Visio.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization.
• Detail-oriented with a high degree of accuracy and precision in work.
• Ability to manage multiple tasks across multiple projects and priorities in a fast-paced environment.

Benefits

• Unknown