Specialist Design Engineer - ServiceNow

The Specialist Design Engineer - ServiceNow will bring together strategy and data to create a coherent set of goals and plans for BT Group's digital transformation. They will examine existing processes and tools to create a standard approach to problem and incident management, and identify opportunities to enhance efficiency and growth through the use of AI.

Requirements

• Own and deliver analysis and strategic investment choices that underpin Service management's strategic transformation
• Accountable for assessment of requirements within BT Business
• Discuss and agree on relevant architectural framework and identify optimum design pattern to deliver scalable, reusable system components with limited customization.
• Decision Making - Gathers information, and analyses different scenarios, assesses alternative resolutions and reaches a decision.
• Strong focus on business case, risk management, benefit realisation and relevant dependencies with strong ability to unblock blockers to ensure on time delivery
• Proactively monitor project progress, identify deviations, and take corrective actions to keep projects on track and keep stakeholders updated
• Develop and foster excellent relationships with key internal/ external customers and suppliers as appropriate for on-going program deliverables
• Lead the platform design team, overseeing the work of other designers.
• Responsible for the overall BT Business platform governance, ensuring alignment and coordination across various deliveries from different federated delivery teams across value streams.

Benefits

• Competitive salary
• Opportunity to work on a critical role in creating the future of digital transformation
• Chance to be part of a company with a rich heritage in the sector
• Flexible working arrangements