Specialist IS Bus Sys Analyst - Incident/Problem Management

Join Amgen's mission to serve patients by joining the Information Systems team as a Specialist IS Bus Sys Analyst - Incident/Problem Management. The role involves being the Product Owner for Incident and Problem Management processes within the ServiceNow platform, collaborating with global teams, and driving process improvements. This is a collaborative, innovative, and science-based culture where you can make a lasting impact.

Requirements

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
• In-depth understanding of ITIL-based incident and problem management practices and their application within enterprise environments
• Experience configuring and optimizing Incident and Problem Management modules within the ServiceNow platform
• Solid ability to analyze data, identify inefficiencies, and design solutions to improve service performance and reduce recurring issues
• Demonstrable ability to gather business requirements, prioritize enhancements, and communicate effectively across technical and non-technical teams
• ITIL v3/4 Foundation Certification (mandatory)
• ServiceNow Certified Implementation Specialist (ITSM) (preferred)
• Certified Problem or Incident Management Professional (preferred)
• Scaled Agile Framework (SAFe) for Teams (preferred)

Benefits

• Competitive and comprehensive Total Rewards Plans
• Collaborative culture
• Opportunities for professional and personal growth and well-being