Specialist IS Bus Sys Analyst - Service Management Governance

Join Amgen's Mission of Serving Patients. As a Specialist IS Bus Sys Analyst - Service Management Governance, you will serve as the Process Owner for Service Management Governance and Service Lifecycle Management, establishing, enhancing, and governing the frameworks that support ITSM process maturity, performance measurement, policy compliance, and service lifecycle optimization across the enterprise.

Requirements

• ITSM Governance & Lifecycle Knowledge: Deep understanding of ITIL-based service governance and lifecycle models, including service portfolios and operational controls.
• ServiceNow Governance & Reporting: Experience supporting or administering governance and performance frameworks within ServiceNow or similar platforms.
• Policy Design & Enforcement: Ability to establish governance policies, process guidelines, and control mechanisms that support enterprise compliance and audit readiness.
• Metrics & Data Analysis: Strong analytical skills for interpreting performance metrics, control failures, and audit findings to recommend improvements.

Benefits

• Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.