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Consilio
Specialist, IT Support
Join Consilio as an IT Support Specialist in London. Leverage ServiceNow for ticketing, troubleshoot Aurora issues, and enjoy a four-day work week!
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 8, 2025
The L1 Support Engineer serves as the first point of contact for users seeking technical assistance, providing basic Aurora troubleshooting and resolving routine issues.
Requirements
- 1+ years of experience in a helpdesk or IT support role
- Familiarity with ticketing systems such as ServiceNow, Service Desk
- Exposure to Kubernetes, Docker, and Grafana in a support or learning environment
- Basic understanding of SaaS concepts and platforms
- Strong communication and customer service skills
- Ability to work independently and collaboratively
- A+ or similar certification is a plus
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
1+ years of IT support experience, familiarity with ticketing systems, and basic understanding of SaaS concepts
