.svg)
ServiceNow
Customer Success Executive
Join ServiceNow as a Customer Success Executive in Tokyo. Leverage your 12+ years of experience to enhance product adoption and drive renewals using ServiceNow solutions.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 9, 2025
ServiceNow is seeking a Customer Success Executive to develop relationships with C-level executives and drive customer outcomes by improving product adoption and renewals. The role involves developing executive strategies, implementing co-delivery models, and championing ServiceNow's best practices. ServiceNow is a global market leader transforming the way organizations work with AI-enhanced cloud technology.
Requirements
- Experience in integrating AI into work processes.
- 12+ years of professional services experience, or equivalent education/experience.
- Experience at F100-1000 accounts.
- 5+ years large program experience (multi-tracked, OCM)
- Executive relationships with CIO, CFO, CHRO and business line leaders.
- 5+ years large program experience (multi-tracked, OCM)
- Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites
- Fluent in Japanese
- Authorized to work in Japan
Benefits
- Equal Opportunity Employer
- Accommodations
Requirements Summary
12+ yrs pro. services exp. or equivalent education. 5+ yrs large programs experience with ServiceNow or similar solutions. Executive relationship skills & fluency in Japanese
