Sr Analyst - Supplier, Performance and Quality Management

As a Performance and Quality Management, Sr Analyst in the Strategic Supplier Management Office (SMO), you will oversee relationships with IT strategic suppliers and monitor their performance. Your primary responsibilities will include managing the full lifecycle of IT contracts, driving supplier performance, and establishing a performance management governance framework.

Requirements

• Bachelor's degree
• 6+ years of experience in supplier and contract management, IT service oversight, and ServiceNow SLA tracking
• Strong analytical, negotiation, stakeholder management, and problem-solving skills
• Effective communication skills for reporting supplier performance insights to management
• Ability to leverage data analytics to assess trends and improve supplier performance
• Expertise in vendor governance, risk mitigation, and compliance
• Knowledge of contract management tools, procurement processes, and ServiceNow for SLA tracking and reporting

Benefits

• Johnson Controls is an equal employment opportunity and affirmative action employer
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law