Sr Associate IS Analyst – Veeva Vault Client Engagement

Amgen is seeking a Sr Associate IS Analyst to support the Client Engagement Managers in running the demand-intake process, analyzing adoption metrics, and coordinating change-impact activities for Veeva Vault solutions. The role requires a blend of light business analysis, data reporting, and communication tasks to ensure platform enhancements, releases, and training reach the right collaborators at the right time.

Requirements

• Master's degree / Bachelor's degree and 5 to 9 years of experience
• Proficient with Excel/Sheets, Smartsheet, and basic data-visualization (Power BI, Tableau, or equivalent)
• Strong organizational skills; able to juggle multiple requests and deadlines
• Clear written and verbal communication; comfortable drafting user-facing content
• Familiarity with ITSM or agile ticket tools (ServiceNow, Jira Boards)
• Experience with Veeva Vault Platform and Products, including Veeva configuration settings and custom builds
• Technical skills with knowledge of Pharma processes with specialization in the Development domain of the biopharma lifecycle
• General knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc.
• Experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy
• Customer-focused with excellent written and verbal communication skills who can confidently work with internal Amgen business collaborators and external service partners on business process and technology topics
• 6-8 years of experience working in global pharmaceutical Industry
• Experience in building configured and custom solutions on Veeva Vault Platform
• Experience in managing systems, implementing and validating projects in GxP regulated environments
• Extensive expertise in SDLC, including requirements, design, testing, data analysis, creating and managing change controls
• Proficiency in programming languages such as Python, JavaScript etc.
• Good understanding of software development methodologies, including Agile and Scrum
• Experience with version control systems such as Git
• Good-to-Have Skills: Exposure to Veeva Vault or other regulated SaaS (Salesforce, SAP Cloud).
• Basic understanding of GxP / validation concepts.
• Experience scheduling or hosting training sessions (Teams, WebEx, LMS).
• Outstanding written and verbal communication skills, and ability to translate technical concepts for non-technical audiences.
• Professional Certifications: Veeva Vault Platform Administrator or Equivalent Vault Certification (Mandatory) SAFe for Teams (Preferred)
• Soft Skills: Diligent and data-driven; spots inconsistencies before they advance. Collaborative teammate; builds rapport with business users and technical colleagues. Proactive problem-solver who seeks ways to streamline processes. Ability to work effectively with global, virtual teams. Team-oriented, with a focus on achieving team goals. Strong presentation and public speaking skills.

Benefits

• Competitive benefits
• Collaborative culture
• Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.