Sr Associate IS Bus Sys Analyst - Change Management

Amgen is seeking a Sr Associate IS Business Systems Analyst to support and help lead the Change and Release Management processes within the ServiceNow platform. This role is responsible for documentation, enhancement, and day-to-day operational support of the change and release lifecycle, ensuring compliance with standard processes while seeking opportunities to streamline and automate.

Requirements

• Change Management Process Understanding: Foundational knowledge of ITIL-aligned change management, including risk categorization, CAB, and implementation tracking.
• ServiceNow Platform Familiarity: Hands-on experience supporting or using ServiceNow’s Change and Release Management modules.
• Workflow & Process Analysis: Ability to map processes, analyze inefficiencies, and identify automation opportunities.
• Metrics & Reporting Awareness: Understanding of common process metrics (e.g., success rate, failed changes) and ability to interpret trends.
• Release Coordination Exposure: Basic familiarity with release cycles and coordinating across stakeholders during code or infrastructure deployments.
• Compliance & Documentation: Understanding of regulatory or audit needs related to IT change control documentation.
• Collaboration & Communication: Ability to clearly communicate with technical teams, service owners, and business users.
• Agile and DevOps Awareness: Exposure to Agile methodologies or CI/CD practices and how they influence change and release processes.
• ITIL v3/4 Foundation Certification (preferred)
• ServiceNow Fundamentals or Certified System Administrator (preferred)
• Scaled Agile Framework (SAFe) for Teams (preferred)

Benefits

• Competitive and comprehensive Total Rewards Plans
• Collaborative culture
• Support for professional and personal growth and well-being