Sr Associate Is Organizational Effectiveness Plan to Stock (PTS)

The ideal candidate will have a proven track record in a technology-driven industry and deep knowledge of Agile frameworks, strong facilitation skills, and experience working across cross-functional teams. The role involves facilitating communication and collaboration among teams, ensuring alignment with the program vision, managing risks and dependencies, and driving relentless improvement.

Requirements

• Lead all Agile ceremonies (Daily Standups, Sprint Planning, Sprint Review, Retrospectives) across one or more supply chain-focused product teams.
• Foster Agile discipline while ensuring flexibility to meet real-world operational demands.
• Use tools like Jira, Azure DevOps, or ServiceNow Agile to manage backlogs, track progress, and resolve blockers.
• Promote Agile values and principles across teams and stakeholders.
• Act as a servant leader and coach for one or more Agile teams.
• Mentor team members on Agile/Scrum best practices, fostering continuous improvement and high team morale.
• Collaborate with Product Owners and stakeholders to groom and prioritize backlogs that address supply chain planning, visibility, and analytics needs.
• Align delivery with supply chain strategic goals such as demand forecasting, supplier collaboration, inventory optimization, and real-time tracking.
• Ensure adherence to Definition of Done and delivery against Service Level Objectives (SLOs).
• Work with the Product Owner to ensure well-groomed and prioritized backlogs.
• Support teams in triaging and resolving production issues in real-time systems like ERP, WMS, TMS, or planning platforms (e.g., SAP, Kinaxis, Blue Yonder).
• Balance feature delivery with high-quality ongoing support, especially during supply chain disruptions or system upgrades.
• Collaborate with the incident and change management teams to ensure stable operations and minimal downtime.
• Track and report metrics on issue resolution, support trends, and team performance.
• Monitor sprint metrics (velocity, burndown, cycle time) and provide regular status reports.
• Drive Agile maturity assessments and continuous improvement initiatives.
• Contribute to Agile maturity assessments and retrospectives to continuously improve processes.
• Ensure compliance with GxP, SOX, or other relevant regulatory frameworks as applicable to supply chain systems.