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Ingram Micro
Sr Associate, System Administrator
Sr Associate System Administrator at Ingram Micro, Taguig. Configure & optimize ServiceNow ticketing platform, manage workflows & reporting. Bachelor's CS/IT + 2-5yrs ticketing admin exp. APIs, scripting skills preferred.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
December 1, 2025
As a Ticketing System Administrator, you will configure, maintain, and optimize our customer support platform to meet the needs of both customers and internal stakeholders.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Proven experience as a Ticketing System Administrator (experience with platforms such as Zendesk, ServiceNow, Freshdesk, Jira Service Management, or similar)
- Strong understanding of ticketing workflows, lifecycle management, and reporting
- Experience with APIs, scripting languages (e.g., JavaScript, Python), or integration tools (e.g., Zapier, Workato) is preferred
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
Requirements Summary
Bachelor's degree in Computer Science, 2-5 years of experience as a Ticketing System Administrator
