Sr IT Analyst, ServiceNow

Avery Dennison is seeking a Senior IT Analyst to support the ServiceNow platform, responsible for implementing configurations, integrations, and workflows, and providing training and support to end-users.

Requirements

• Prior experience as an IT Business or System Analyst
• Hands-on expertise with ServiceNow administration, configuration, and development
• Strong understanding of ITIL processes and how they integrate with ServiceNow
• Proficiency in JavaScript, SQL, XML, HTML, CSS
• Excellent written and verbal communication skills
• Strong collaboration skills with outsourcing partner, vendors, and internal stakeholders
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Knowledge of UI/UX design principles and processes focused on optimizing the end-user experience
• Working knowledge of integrations between ServiceNow and external systems using REST, SOAP, and MID servers
• ServiceNow certification(s) required