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MetroStar
Sr. IT Operations Manager (5927)
Join MetroStar as a Sr. IT Operations Manager in Rosslyn, VA. Lead IT service delivery using ServiceNow, ensuring customer satisfaction. 5+ years experience required. Benefits include health insurance, 401(k), and flexible work arrangements.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
August 21, 2025
MetroStar is seeking a Sr. IT Operations Manager to lead a high-performing customer service team. The role involves leading IT service delivery, Network Operations, and Server Operations, with a focus on customer satisfaction and continuous improvement. The company emphasizes its people-centric culture and value-driven approach.
Requirements
- 5+ years of experience leading a 24/7/365 team
- CISSP, CRISC, CISM, ITILv3 certifications (intermediate or expert)
- Hands-on experience with ServiceNow, VMWare, ManageEngine, and NeuralStar
- Strong interpersonal and team-building skills
- Active TS/SCI security clearance
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Requirements Summary
5+ years leading teams. CISSP/CRISC/CISPM/ITILv3. Experience w/ ServiceNow/VMWare/ManageEngine/NeuralStar
Apply now
Rosslyn
|
Virginia
United States
Senior
In-Person
Full Time
147000-221000 USD/year
