Sr. IT Systems Support Specialist

Join PerkinElmer, a trusted leader in scientific solutions, as a Sr. IT Systems Support Specialist in Shanghai. You will be responsible for operation and maintenance of IT support & services across China, providing white-glove IT support to the Executive Leadership Team and ensuring seamless meeting experiences.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 5+ years of hands-on IT support experience in a corporate environment.
• Strong troubleshooting skills covering EUC, Windows OS, M365, basic network connectivity & collaboration tools.
• Proficiency in ServiceNow (or similar ITSM platform) and Active Directory for account/device administration.
• Ability to independently diagnose and resolve issues while maintaining ticket ownership through closure.
• Good understanding of corporate IT infrastructure, components, communication flow, and escalation models.
• Strong business communication skills in English — both verbal and written — with clear ability to interact professionally in a multinational corporate hierarchy.
• High customer service orientation with proactive coordination across IT towers, MSPs, and business stakeholders.
• Strong organizational skills with ability to manage priorities, deadlines, and ownership without close supervision.
• Good understanding of IT asset lifecycle and compliance expectations including data protection and security governance.
• Demonstrated ability to provide white-glove support to senior leadership or VIP users.
• Ability to work independently onsite as the sole IT representative for the country, with high accountability and integrity.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance