Sr Manager - Service Management

Alstom is seeking a dynamic Business Intelligence & Service Request Manager to lead the strategic development and operational execution of IT automation initiatives. This role focuses on improving service delivery and scalability across IT services, requiring strong technical expertise, process optimization, and people management skills. Success will be measured in operational capability, technical development, and iterative improvement.

Requirements

• Design, implement, and manage automation solutions.
• Oversee service request lifecycle, optimize workflows, and ensure compliance with ITIL standards.
• Lead and mentor a team of automation engineers and service request analysts.
• Act as a liaison between IT operations and business units.
• Track record working with IT Executives.