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ServiceNow
Sr. Manager, Expert Services
Join ServiceNow in Addison, TX as Sr. Manager, Expert Services. Lead Customer Outcomes, drive engagement, and enhance satisfaction using ServiceNow expertise.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 16, 2025
ServiceNow is seeking a Senior Manager, Expert Services to lead the Customer Outcomes team and drive execution of ServiceNow Customer Engagement initiatives. This role focuses on ensuring customer satisfaction through delivery, revenue generation, KPI monitoring, and new hire onboarding. The position requires strong collaboration with sales and other global teams to deliver high-quality customer experiences and ensure compliance with global standards.
Requirements
- 5+ years of leadership experience in a professional services organization
- 10+ years of consulting experience for complex, global organizations
- Experience with service channel organizations and their partners
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Understanding of business tools and software
- Vaccination against COVID-19 (subject to exceptions)
Benefits
- Competitive salary
- Professional development opportunities
- Inclusive environment
Requirements Summary
5+ years exp in professional services. 10+ yrs consulting exp. Strong leadership and communication skills req
