Sr. Manager, Global IT Support

Western Digital is seeking a Senior Manager, Global IT Support to oversee and enhance its global IT support operations. This role focuses on automation, AI-enabled support, and zero-touch provisioning to deliver exceptional customer satisfaction and a world-class employee experience. The successful candidate will lead teams, drive process improvement, and partner with stakeholders to align IT support strategies with Digital transformation goals.

Requirements

• Bachelor’s degree in information technology, Computer Science, or related field (Master’s preferred).
• 10+ years in IT support, with at least 5+ years managing global, multi-region support operations.
• ITIL v4 certification.
• Certifications in DEX platforms, ServiceNow, Microsoft, or automation frameworks are preferred.

Benefits

• Paid vacation time
• Paid sick leave
• Medical/dental/vision insurance
• Life, accident and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
• Tuition reimbursement
• Transit
• Applaus Program
• Employee stock purchase plan
• Western Digital Savings 401(k) Plan