Sr. Manager, IT Operations & Support Services

The Sr. Manager, IT Operations & Support Services is responsible for the delivery of IT services to internal and external clients. This role will lead the Service Desk, NOC/SOC, and Healthcare Medical Devices Support teams, integrating AI and enhancing observability tools to boost team effectiveness. The role also involves automation opportunities to improve service delivery.

Requirements

• 8+ years leading service desk, NOC/SOC, and support teams
• Experience in a multi-location retail environment
• Healthcare and medical devices experience is a plus
• Servant leadership and customer focus required

Benefits

• Medical coverage
• Tax-free savings plans
• Life insurance
• 401(k)
• PTO
• Paid holidays
• Vision coverage
• Associate discounts
• 401(k) with competitive company match
• Introduction to MyEyeDr.