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ServiceNow
Sr. Mgr, Expert Services - Commercial
Sr. Mgr Expert Services at ServiceNow (Addison, TX). Lead 20+ Customer Engagement team, manage delivery execution, mentor staff. 5+ yrs leadership, 10+ consulting exp required. PTO, 401k, tuition reimbursement.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 10, 2025
The Senior Manager, Expert Services is responsible for delivery execution and people management of the ServiceNow Customer Engagement team. This individual will provide day-to-day guidance to Customer Outcomes engagement management staff, ensure adherence to the Global Services Delivery Framework, and work closely with Services Sales, Customer Success, Expert Services, and other Global Delivery teams to achieve outstanding customer delivery.
Requirements
- 5+ years of leadership experience in a professional services organization
- 10+ years of consulting experience for complex, global organizations
- Experience in leading and mentoring a team of twenty or more employees
- Strong experience and capability to speak to customer leaders
- Ability to learn, understand and maintain knowledge of complex technical solutions
- Ability to interface and develop relationships with other ServiceNow departments
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
5+ years of leadership experience, 10+ years of consulting experience, ability to learn complex technical solutions
