Sr Principal Customer Success Manager- Retail and Hospitality

ServiceNow is seeking a Sr Principal Customer Success Manager for Retail and Hospitality to help customers optimize their cloud-based AI-enhanced platform. The role involves identifying and mitigating risks, executing product adoption and retention plans, and ensuring customer satisfaction. ServiceNow focuses on connecting customers with intelligent cloud solutions.

Requirements

• Leverage or critically think about how to integrate AI into work processes.
• Collaborate with senior IT and business leaders.
• Deliver consulting services.
• Project management experience.

Benefits

• health plans
• 401(k) Plan
• ESPP
• matching donations
• flexible time away plan
• family leave programs