.svg)
ServiceNow
Sr Renewal Account Manager
Sr Renewal Account Manager at ServiceNow, San Diego. Drive renewal strategy & customer retention for complex SaaS accounts. 10+ yrs experience required. Manage adoption & contract renewals.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
ServiceNow is a global market leader in AI-enhanced technology, bringing innovative solutions to over 8,100 customers. The Sr Renewal Account Manager will partner with Sales to drive renewal strategy and manage renewal process across account territory.
Requirements
- 10+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience managing customer retention and adoption of a SaaS product for complex accounts/territories
- Experience with the contract renewal process
- Excellent customer management skills; including sales, account management, and customer service
- Personal initiative to identify areas of process improvement and efficiency
- Strong work ethic and quota achievement
Requirements Summary
10+ years experience in Renewal Account Management or Customer Success, excellent customer management skills, and strong work ethic
