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ServiceNow
Sr Renewal Account Manager
Sr Renewal Account Manager at ServiceNow, England. Drive renewal strategy, manage customer retention & SaaS adoption. 10+ yrs required. Competitive salary & growth opportunities.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 10, 2025
Partner with Sales to drive renewal strategy and manage renewal process across account territory. Develop win/win negotiation strategies and establish deeper customer health metrics to identify risk and guide risk mitigation strategies.
Requirements
- 10+ years demonstrated success in a Renewal Account Management or Customer Success capacity
- Experience managing customer retention and adoption of a SaaS product for complex accounts/territories
- Experience with the contract renewal process
- Excellent customer management skills; including sales, account management, and customer service
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and professional development
Requirements Summary
10+ years experience, customer retention, SaaS product adoption, contract renewal process, customer management skills
