Sr. ServiceNow Conversational Developer

The Sr. ServiceNow Conversational Developer will design, develop, and deploy intelligent conversational experiences within ServiceNow. This role blends conversational design, AI skill development, and ServiceNow configuration expertise to create intuitive, context-aware digital experiences for SAS employees and customers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field—or equivalent work experience.
• At least 8 years of experience in a Professional Software Development Role
• 3+ years of experience developing on the ServiceNow platform, including configuration, scripting, and integrations.
• Demonstrated experience designing and deploying conversational interfaces using ServiceNow Virtual Agent or comparable conversational AI frameworks.
• Strong understanding of conversational design principles, including dialogue flow, context management, and intent handling.
• Experience with JavaScript, JSON, REST APIs, and Flow Designer.
• Ability to work in a collaborative, cross-functional environment and translate business requirements into conversational experiences.
• ServiceNow Certified Application Developer (CAD) or related certifications including certifications specific to Virtual Agent, Conversational Interfaces, and NowAssist
• Familiarity with Microsoft Copilot, Graph Connectors, or plugin development for Microsoft 365 integrations.
• Experience with UX/UI design or front-end development (e.g., Figma, React, Service Portal/Now Experience UI).
• Experience integrating AI and NLP models into customer-facing workflows (Azure OpenAI, ServiceNow GenAI Controller, etc.).
• Understanding of ServiceNow CSDM and CSM data models.

Benefits

• Comprehensive medical, prescription, dental and vision plans.
• An industry-leading 401k plan.
• Tuition Assistance Program and programs and resources to support your development
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.