Sr Staff Inbound Product Manager - Implementation Agent

ServiceNow is seeking an experienced Sr Staff Inbound Product Manager to lead the development of AI-native capabilities within the ServiceNow platform. The role involves data ingestion, model lifecycle management, and ensuring long-term success for customers by leveraging existing capabilities and identifying new innovations. The ideal candidate is passionate about AI, has experience in ServiceNow, and thrives in fast-paced environments.

Requirements

• Experience in building or managing AI platform capabilities, including data pipelines, model orchestration, LLM tuning, and evaluation frameworks
• Strong understanding of the role of data in AI development
• 12+ years of enterprise software product management experience, with at least 5 in SaaS; AI/ML or data platform experience strongly preferred
• Lead, manage a high-performing team of product managers
• Entrepreneurial mindset with experience launching 0-to-1 products
• Obsession with product-market fit
• Analytical thinking and data literacy
• Excellent communication skills

Benefits

• Competitive salary
• Opportunities for growth