Sr Systems Engineer II

We are seeking a Senior Systems Engineer II to lead incident resolution efforts, ensure system stability and performance, and improve service management processes. The ideal candidate will have extensive experience in IT operations, systems engineering, and service management, with a strong focus on minimizing downtime and optimizing operational efficiency.

Requirements

• Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.)
• Expertise in incident management processes, problem management, root cause analysis, and post-incident reviews
• Proficient in systems administration, server architecture, and cloud environments (AWS, Azure, GCP)
• Hands-on experience with monitoring tools (e.g., Nagios, Prometheus, New Relic) and alerting systems
• Solid understanding of networking, security, and infrastructure concepts
• Scripting and automation skills (e.g., Python, Bash, PowerShell)
• ITIL Foundation or advanced certifications (preferred)
• Relevant certifications in cloud platforms (AWS, Azure, etc.) and systems engineering (Linux/Windows) are a plus

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match and an Employee Share Purchase Plan
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice