Sr Systems Engineer II

As a Senior Systems Engineer II, you will lead incident resolution efforts, ensure system stability and performance, and continuously improve service management processes. You will play a key role in incident management, root cause analysis, and post-incident reviews, while collaborating with cross-functional teams to maintain high service levels.

Requirements

• Strong experience with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.).
• Expertise in incident management processes, problem management, root cause analysis, and post-incident reviews.
• Proficient in systems administration, server architecture, and cloud environments (AWS, Azure, GCP).
• Hands-on experience with monitoring tools (e.g., Nagios, Prometheus, New Relic) and alerting systems.
• Solid understanding of networking, security, and infrastructure concepts.
• Scripting and automation skills (e.g., Python, Bash, PowerShell).
• ITIL Foundation or advanced certifications (preferred).
• Relevant certifications in cloud platforms (AWS, Azure, etc.) and systems engineering (Linux/Windows) are a plus.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice