Staff AI/ML Software Engineer

ServiceNow is seeking a Staff AI/ML Software Engineer to build data pipeline, ML Models, secure code that's scalable and reusable. The ideal candidate will have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 8+ years of full software development life cycle experience
• Strong programming skills in Python, Java, SpringBoot, or Scala
• Experience with ML frameworks like TensorFlow, PyTorch, XGBoost, TensorFlow or LightGBM
• Familiarity with information retrieval techniques (BM25, vector search, learning-to-rank)
• Knowledge of embedding models, user/item vectorization, or session-based personalization
• Experience with large-scale distributed systems (e.g., Spark, Kafka, Kubernetes)
• Hands-on experience with real-time ML systems
• Background in NLP, graph neural networks, or sequence modeling
• Experience with A/B testing frameworks and metrics like NDCG, MAP, or CTR

Benefits

• Base pay of $163,600 - $286,300
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs