Staff Critical Incident Manager, Google Cloud

The Google Cloud Platform team is seeking a Staff Critical Incident Manager to lead incident management in a support environment. The role involves leading individual customer to cloud outages, managing escalations for executives, facilitating post-incident reviews, and leveraging incident management expertise. The team focuses on helping customers achieve digital transformation through technology.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent experience
• 10 years of experience in a technical role such as Site Reliability Engineering, Technical Solutions Engineering, or Software Engineering, Customer Engineering or professional services
• 10 years of experience in managing incidents in cloud environments (e.g., Google Cloud)