Staff Data Center Operations Engineer

ServiceNow is seeking a Staff Data Center Operations Engineer to join their Service Engineering team. The successful candidate will be responsible for implementing, communicating, executing, and assisting with procedures in data center operations, including day-to-day operations, asset management, deployments, and hardware break-fix. The role requires 8 years of related experience with a Bachelor's degree or equivalent experience in data centers operations with a record of increasing role responsibility.

Requirements

• 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience in data centers operations with a record of increasing role responsibility
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labeling
• Perform basic hands-on hardware break-fix with servers and network appliances
• General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security
• Working knowledge of networking/server architecture and hardware
• Experience managing vendors in a data center environment
• Process oriented and experienced in process development
• Strong analytical skills with the ability to multi-task several unrelated issues
• Must be able to travel domestically and internationally
• General documentation skills with particular emphasis on technical processes and standards
• Knowledge and experience in ITIL process methodologies a plus
• Proven ability to function independently in ambiguous situations with a record of success
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required
• Must be local and able to work in data center
• Successful with changes related to new prototype racks, hardware, and components
• GCS-23

Benefits

• base pay of $143,600 - $251,300
• equity (when applicable)
• variable/incentive compensation
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs