Staff Engineer II - Corporate Trust Senior Production Support Analyst

Western Alliance Bank is seeking a passionate, highly responsible and knowledgeable Production Support Engineer to support innovative, industry leading solutions. We want a creative, highly motivated Support Engineer who can take initiative, have good sense of urgency and is comfortable working in a fast paced, agile environment.

Requirements

• 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field.
• Strong knowledge of Azure services and infrastructure.
• Experience with CI/CD tools like Azure DevOps Pipelines.
• Proficiency in scripting languages like PowerShell or Python.
• Experience with monitoring tools and platforms like Azure Monitor and Application Insights.
• Understanding of security best practices in the cloud.
• Experience with incident management and root cause analysis.
• Working experience with ServiceNow strongly desired.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Excellent communication and problem-solving skills.
• Experience troubleshooting and resolving issues related to batch jobs, scheduling, and system performance, including coordinating with application teams and other support groups.
• Detail-oriented and highly organized with the ability to handle multiple tasks simultaneously and meet tight deadlines.
• Proven ability to learn new technologies and deliver results in a business-critical production environment.
• Strong analysis, problem solving and troubleshooting skills.
• Must be self-motivated and have strong verbal and written communication skills.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program