Western Alliance Bank

Staff Engineer II - Corporate Trust Senior Production Support Analyst

Join Western Alliance Bank in Phoenix as a Staff Engineer II. Leverage ServiceNow skills in production support, incident management, and Azure services. Competitive benefits!

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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IT Service Management
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Incident Management
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Problem Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
June 2, 2025

Western Alliance Bank is seeking a passionate, highly responsible and knowledgeable Production Support Engineer to support innovative, industry leading solutions. We want a creative, highly motivated Support Engineer who can take initiative, have good sense of urgency and is comfortable working in a fast paced, agile environment.

Requirements

  • 7+ years of related experience IT App Support, IT Development, IT Networking, or similar field.
  • Strong knowledge of Azure services and infrastructure.
  • Experience with CI/CD tools like Azure DevOps Pipelines.
  • Proficiency in scripting languages like PowerShell or Python.
  • Experience with monitoring tools and platforms like Azure Monitor and Application Insights.
  • Understanding of security best practices in the cloud.
  • Experience with incident management and root cause analysis.
  • Working experience with ServiceNow strongly desired.
  • Ability to work independently and collaborate effectively with cross-functional teams.
  • Excellent communication and problem-solving skills.
  • Experience troubleshooting and resolving issues related to batch jobs, scheduling, and system performance, including coordinating with application teams and other support groups.
  • Detail-oriented and highly organized with the ability to handle multiple tasks simultaneously and meet tight deadlines.
  • Proven ability to learn new technologies and deliver results in a business-critical production environment.
  • Strong analysis, problem solving and troubleshooting skills.
  • Must be self-motivated and have strong verbal and written communication skills.

Benefits

  • Competitive salaries
  • An ownership stake in the company
  • Medical and dental insurance
  • Time off
  • A great 401k matching program
  • Tuition assistance program
  • An employee volunteer program
  • A wellness program

Requirements Summary

7+ years of related experience, strong knowledge of Azure services and infrastructure, and experience with CI/CD tools