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ServiceNow
Staff Inbound Product Manager - ITSM
Join ServiceNow in Hyderabad as a Staff Inbound Product Manager for ITSM. Lead AI integration and enhance user experiences. 8+ years in product management required.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
Security Operations
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 23, 2025
ServiceNow is seeking a Staff Inbound Product Manager to lead the Service Operations & Fulfiller Experiences team. The role focuses on incident response, work user experiences, AI integration, and delivering quality products to enterprise customers. This is a high-impact product team within a large, innovative company focused on customer-centric solutions.
Requirements
- Experience in integrating AI into work processes
- 8+ years of software product management experience
- IPM Core experience with scrum teams
- ITSM Fundamentals expertise
- Technical fluency with platform mindset
- Enterprise customer sensitivity
- Metrics Orientation
- Strong prioritization skills
Requirements Summary
8+ yrs software product mgmt exp, Scrum experience, ITSM expertise, 8+ years of experience. Strong prioritization & customer-centric skills
