Staff Inbound Product Manager

ServiceNow is seeking a Staff Inbound Product Manager to drive product strategy, execution, and platform innovation for key capabilities that elevate how our Customer Success teams deliver value at scale. The role requires strong product vision, technical fluency, customer empathy, and the ability to guide cross-functional teams without formal authority.

Requirements

• Define and own product strategy aligned with customer needs, business priorities, and market trends.
• Build and maintain clear, prioritized product roadmaps that articulate goals, trade-offs, and sequencing.
• Translate strategy into execution by writing high-quality Epics, Features, and User Stories with clear acceptance criteria.
• Take full accountability for cross-functional planning and execution with engineering, design, customer success, and go-to-market teams to ship high-impact releases.
• Drive product adoption and customer success through enablement, launch programs, and cross-functional alignment.
• Communicate complex concepts clearly, tailoring messages for both technical and executive audiences.
• Influence and align stakeholders across organizational boundaries to drive shared outcomes.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs