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LinkedIn
Staff IT Program Manager
Direct Hire
Mid-Level
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Service Management
Integration Hub
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 17, 2025
LinkedIn is seeking a Staff IT Program Manager to transform their knowledge management function within the Productivity Engineering Operations organization. The role will focus on building and scaling a knowledge strategy for intelligent automation, improving self-service, and preparing the organization for AI integration. This is a leadership position with a hybrid work model, requiring strong organizational skills and understanding of relevant technologies.
Requirements
- Design and execute a comprehensive knowledge management strategy.
- Prepare content and systems for AI integration.
- Pilot and embed AI/LLM solutions into knowledge workflows.
- Design and implement scalable processes for content creation, review, maintenance, and retirement.
Requirements Summary
Bachelors in tech field or equivalent. 5+ years of knowledge management, IT program mgmt, product mgmt, or consulting experience. 3+ years leading knowledge management initiatives in IT service management
