ServiceNow

Staff Machine Learning Engineer

Join ServiceNow as a Staff Machine Learning Engineer in Santa Clara, CA. Leverage AI and LLMs to enhance the NOW platform. Requires 6+ years of experience, Python expertise, and ML knowledge. Competitive pay and benefits.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Predictive Intelligence
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
May 1, 2025

We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. You will play a major part in building next generation Large Language Models(LLM's) for Enterprise Language Generation that will power NOW platform with AI experiences in day to day work of our customers.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 6+ years of relevant experience with a Bachelor's degree; or 4 years with a Master's degree; or a PhD with no experience; or equivalent work experience.
  • Solid expertise in Python.
  • Solid Machine Learning / Deep Learning theoretical knowledge and hands-on experience.
  • Experience with LLM benchmarking and evaluation is required; experience generating synthetic data is a plus.
  • Ability to read and experiment with ideas from recent research papers.

Benefits

  • Base pay of $173,100 - $303,000
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan and family leave programs

Requirements Summary

6+ years of experience, solid expertise in Python, solid machine learning knowledge and hands-on experience